Donation FAQs
If your question is not answered here, please contact us.
- How do I become a supporter of WWF-Australia?
- Is my donation tax deductible?
- What happens after I become a supporter?
- Why haven't I received my End of Financial Year tax receipt after July?
- I have set up a direct debit. What date will it be processed?
- Can I get Living Planet delivered by email rather than by post?
- I joined WWF-Australia through one of your representitives on the street. I now have a query, who should I contact?
- Can I change the date of my ongoing monthly donation?
- How do I change my address details/account details/amount I donate monthly?
- How do I cancel my ongoing monthly donations and how much notice must I give?
Q. How do I become a supporter of WWF-Australia?
You can become a supporter of WWF-Australia online or by telephoning our Supporter Relations team on 1800 032 551.
Q. Is my donation tax deductible?
Yes. Donations of $2 or more are fully tax deductible. Our supporter team will send monthly givers a receipt for all donations received, at the end of the financial year. One off donations will be receipted shortly after they have been processed.
Q. What happens after I become a supporter?
If you become a supporter of WWF-Australia you will receive our tri-annual supporter magazine Living Planet. This will inform you as to how your donations are being spent and keep you up to date on all the latest environmental and wildlife news.
Our supporters also have access to exclusive WWF-Australia merchandise such as special t-shirts for certain appeals, discounts on our Christmas items and up to date reports on conservation events via email and SMS.
Q. Why haven't I received my End of Financial Year tax receipt after July?
Your End of Financial Year tax receipt is mailed to you in mid July. If you still have not received it after this time perhaps you have not notified us of a recent address change, or perhaps no donations have been made in the last financial year.
Q. I have set up a direct debit. What date will it be processed?
Thank you for setting up a direct debit to support WWF's work. All of our direct debits are processed on the 24th of the month or if this falls on a weekend or public holiday the next working day.
Q. Can I get Living Planet delivered by email rather than by post?
Unfortunately no, but if you wish to be kept up-to-date with WWF-Australia's activities you can subscribe to E-news, our monthly email newsletter. While E-news is not meant to replace our tri-annual newsletter, Living Planet, it does provide an overview of our activities and current campaign actions.
Q. I joined WWF-Australia through one of your representitives on the street. I now have a query, who should I contact?
Please contact our supporter team by email or phone on 1800 032 551 and we'll be happy to assist you.
We will be able to help you more effectively if you can tell us where and when you spoke to our representative. If you agreed to support WWF-Australia by setting up a direct debit, the paperwork you were given will have this information on it.
Q. Can I change the date of my ongoing monthly donation?
Unfortunately the debit date of ongoing donations can't be changed, however, you can skip a monthly donation by contacting our supporter team by email or phone on 1800 032 551.
Q. How do I change my address details/account details/amount I donate monthly?
You can change any of these details by contacting us by telephone, email, fax or post.
For your privacy and security such changes can only be made by you, the supporter, not by a relative or friend.
Q. How do I cancel my ongoing monthly donations and how much notice must I give?
You can cancel your monthly donation by contacting us by telephone, email, fax or post.
For your privacy and security such changes can only be made by you, the supporter, not by a relative or friend.
If you cancel after the 10th of each month, your cancellation will take effect in the following month.
