ONE-OFF ADOPTION

Yes – donations of $2 or more are tax-deductible. If you’ve chosen to receive a plush toy as part of your animal adoption, or an eco-friendly gift pack as part of your monthly donation, the $15 cost of the merchandise is not tax-deductible.

For ongoing monthly donations, we’ll send you a tax receipt at the end of financial year for all the monthly donations received. For single donations, we send a receipt shortly after each donation has been processed.

You should expect to receive your pack in 10–15 business days, however please note there may be a slight delay in delivery due to external factors. If you donated by direct debit please allow up to five extra working days for your payment to clear. We’ll keep you posted via email as soon as the parcel is on its way. And if you want to beat the post, you can instantly download a copy of your adoption certificate via a link in the confirmation email.

No, please note that we are not able to send adoption packs to addresses outside Australia.

We accept MasterCard, Visa, American Express, Diners Club and Direct Debit. For single donations, we also accept PayPal.

Thank you so much for your incredible support! 

If you've opted to give via a credit or debit card, your first donation will be processed instantly. If you've chosen to pay via your bank account, the direct debit needs to be approved by your bank. This process can take up to a week. 

For regular gifts, your ongoing donations will be processed on the 24th of each month. If the 24th falls on a weekend or public holiday, the transaction will be processed the following day.  If you've got any questions or concerns, please give us a call on 1800 032 551, or send an email to enquiries@wwf.org.au. We're available Monday - Friday, 9:00 am - 5:00pm (AET)., excl. public holidays. 

You can easily update it on our secure webpage here or you can email our Supporter Relations team: enquiries@wwf.org.au or phone 1800 032 551.